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Appeals to the Vice Chancellor of Student Affairs
Occasionally situations arise that are beyond the control of a student and that may warrant exception from certain rules, procedures or deadlines. When such situations do arise, students may appeal to the Vice Chancellor for relief from a process, a deadline, a payment, or a ruling issued or controlled by an office within Student Services.
Appeals are meant to address unusual circumstances such as the death or severe illness of a student or a student’s immediate family member, a catastrophic event, an accident or serious injury, an unexpected loss of job or home, etc. They are not an appropriate remedy for failure to pay adequate attention to details about published processes or deadlines or for ignorance of such published material.
Our goal in allowing appeals is to provide a second set of eyes to examine a decision of any of the offices within the college, and to allow for understanding of unique and compelling situations.
Appeals to the Vice Chancellor of Student Affairs should be in print and signed (not emailed) and should address a specific issue and requested remedy. Appeals will be investigated and a decision rendered on a time-permissive basis (our priority is the provision of excellent proactive customer service to all students, not necessarily to correct errors or omissions that have already occurred and for which there is not an immediate need for resolution). Appeals typically take several weeks to investigate and to provide recommendations to the Vice Chancellor for appropriate adjudication. Phone calls and personal visits delay the process, not expedite it.
Appeals about grades are not within the purview of the Vice Chancellor of Student Affairs, and must be handled through the Academic Grievance Process. Such matters are most appropriately handled in communication with the instructor, then the program coordinator if appropriate, then the Division Chair and then through a formal prescribed grievance procedure.
Appeals concerning Residency status are not within the purview of the Vice Chancellor of Student Affairs. Each UH campus has one Residency Officer. His or her determination is final and appealable only to a UH System Committee composed of other Residency Officers that meets twice annually. Contact the Admissions & Records Office at (808) 245-8225.
Appeals are not necessarily complaints. Complaints may also be processed through the Vice Chancellor of Student Affairs Office.
Questions about appeals may be directed to the Vice Chancellor of Student Affairs at (808) 245-8313.
Vice Chancellor of Student Affairs Office
One Stop Center, Rm. 201
3-1901 Kaumuali`i Highway
Lihu`e, HI 96766-9500
Phone: (808) 245-8313