HOST 125 - Exceptional Guest Service
Class hours: 3 lecture
Description: This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today's rapidly-growing service economy. Individuals who work with customers will gain insight into customer service behavior and attitudes and develop strategies to create positive customer relationships encountered in various job situations. Students will gain an understanding of Hawai‘i's travel industry and the strategies and skills related to career success and customer satisfaction in the hospitality industry.