HOST 125 - Exceptional Guest Service

(formerly HOPE 125)

Credits: 3
Class hours: 3 lecture
Description: Students examine the origin, relevance, and application of emerging service concepts as they relate to Hawai`i’s travel industry. The class constructs representative profiles of the Hawai`i visitor based on life status and inclinations. Students also explore and experiment with conditioning exercises in the formation of an outstanding service attitude.